Customer Relationship Manager

Job Summary  

We are seeking a dynamic and client-focused Customer Relationship Manager to join our team. The ideal candidate will possess excellent communication and interpersonal skills, with proven experience in managing client relationships and ensuring timely post-production deliverables. The role involves close coordination with clients and internal teams to maintain smooth operations, meet deadlines, and deliver high-quality results. 

Key Responsibilities: 

• Manage client relationships and ensure all post-production deliverables are processed and delivered on schedule. 

• Conduct regular calls with clients to understand their requirements and coordinate with the post-production team accordingly. 

• Follow up with clients for preferences and selections (e.g., photos for albums). 

• Keep clients informed on progress and updates through dedicated WhatsApp groups. 

• Maintain and update the internal tracker daily to ensure transparency and accountability across teams. 

  
  

Required Skills and Qualifications 

• 2–3 years of proven experience in client servicing, customer relations, or account management. 

• Excellent verbal and written communication skills in English and Tamil; knowledge of additional regional languages is a plus. 

• Strong client-handling and coordination skills. 

• Proficiency in Microsoft Excel and Google Sheets preferred. 

• Previous experience in managing creative or post-production deliverables will be an added advantage.

  
  

Compensation and Benefits 

• Competitive salary package commensurate with experience. 

• Opportunities for growth and skill enhancement within the organization.